Our refunds and returns policy lasts for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
You have 7 days to contact us from the date it was received. If this item is in your possession for more than 7 days without contact, it is considered to have been used and we will not issue you a refund. You must post the package within 30 days of receiving it.
To be eligible for a refund, your item must be returned to us unused and in the same condition that you received it. It must also be in the original packaging with all components and accessories included. You must provide us with the shipping tracking number, and the specific reason for the return.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Refunds and returns policy procedure
To complete your return, we require a receipt or proof of purchase.
We also require you to send a written reason for the return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at craftsteading @ gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.
